Refund Policy
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Refund Policy
When the amount is added to the User's account at Powerplayer, the amount cannot be refunded and can be redeemed for entry into leagues, features and contests organized by Powerplayer.
Users cannot cancel transactions once they have been confirmed Powerplayer. However, Powerplayer reserves the right to allow any user to cancel a transaction and refund the transaction amount at its sole and absolute discretion. By emailing Powerplayer using the registered email address or requesting cancellation prior to the start of the round for which the payment is made, Powerplayer will be responsible for refunding any money.
After deducting all cancellation charges and taxes, a refund of the transaction amount in the case mentioned above can be made by Powerplayer at its sole discretion. Further, the users should read the additional terms and conditions that govern the transaction. Terms and conditions defined in additional terms and conditions override the current Terms and Conditions of Powerplayer. As deducted from the payment, refunds will be made to the Powerplayer User Account source.
In the event of unforeseen circumstances such as force majeure, event cancellation, technical errors, etc., only the league joining fee will be refunded, not the winning amount based on the rank.
The refund is only applicable to the amount used to join any contest and shall be refunded to the Powerplayer user account source. A refund will be processed using the same payment method or financial instrument used for the initial deposit. Our internal review team will initiate refunds within 5-7 business days of receiving the request.